She had an identification card for the implants that is used to prove that the implants are an actual medical device, but the TSA agent would not let Lori show her the card. The TSA agent was extremely rude, humiliating her in front of other travelers and showing zero compassion for her situation.
Laughing Squid: TSA Requires Breast Cancer Patient To Submit To Pat Down After Scan
When will it stop?
Jay Cross recently posted about his horrible experience with United Airlines:
Cull out your best customers, the repeaters who make the airline profitable. Then throw obstacles in their path, demonstrate your inefficiencies, put in surprise restrictions, and do your best to drive those good customers away.
Jay Cross – United Breaks Relationships
Contrast Jay’s story with that of Peter Shankman’s:
That meant that in just under three hours, someone at Morton’s Corporate had to see my tweet, get authorization to do this stunt, get in touch with Morton’s Hackensack, and place the order. Then Morton’s Hackensack had to cook the order, get it boxed up, and get a server to get in his car, and drive to Newark Airport (never an easy task, no matter where you’re coming from) then, (and this is the part the continues to blow me away,) while all this was happening, track down my flight, where I was landing, and be there when I walked out of security!
Peter Shankman – The Greatest Customer Service Story Ever Told
These days, it seems we’re all numb to stories like Jay’s, because we experience them more and more frequently. Stories like Peter’s are more amazing because of how rare they have become. And, it’s not like we don’t hear about the good ones because they’re not shared. The days of people only sharing bad experiences are over — we’re now in the era of over-sharing. Now we hear about every experience, good or bad.
Peter goes on to say:
Customer service is no longer about telling people how great you are. It’s about producing amazing moments in time, and letting those moments become the focal point of how amazing you are, told not by you, but by the customer who you thrilled.
People are going to share their experiences. What kind of story do you want your customers to tell?
Because who wants to drop $800 on a “work in progress?
My thoughts, exactly. All these new tablets coming out seem to be rushed to market and considerably buggy. And, as Gruber asks, the most important question is, “why would anyone buy this instead of an iPad?”
** I wrote the above before the iPad 2 announcement last week, but didn’t get a chance to post it.
This morning, I noticed this article on Google News.
With the official release of the iPad 2 last week, Apple has managed to refresh its flagship product to provide a sensible match for rival tablets, including its most formidable one, the Motorola Xoom.
WTF?! Seriously?
From the same article:
The iPad 2 is also slimmer than the Xoom by around a third which makes a difference when you try to lift the tablet with one hand.
The iPad 2 is the one catching up?
And, then, this gem:
When it comes to pricing the Motorola Xoom is likely to win hands down because, like the Galaxy Tab, it is not the market leader; Apple will still sell loads of tablets at the current market price (£429 for the cheapest model and close to £700 for the most expensive one).
Wait. The Xoom wins hands down on price? How? When? Please tell me this is a typo.
Poor, poor reporting.
Ummm, yeah…this makes sense.
This is the kind of thing that makes Flash absolutely worthless to me.
I made my daily stop at Marco Arment’s wonderful blog (subscribe, if you know what’s good for you), and found this (in response to this Khoi Vinh article), which supports my argument for NOT buying Star Wars on Blu-Ray.
The movies look great. But at such a high practicality cost, many people won’t (and shouldn’t) bother.
Unless you have a really decked out system that fully capitalizes on the benefits of Blu-Ray, why would you buy it? I will probably never buy another movie that’s on a disk. If I do, I will immediately rip it so I don’t have to deal with menus, FBI warnings, etc. I just want to watch the movie. On-demand is not the future, it’s the present. I’ll take a hit in quality for instant access.
